/* Aetherion font import — no font binary files included */
@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&family=Cormorant+Garamond:wght@500;600;700&display=swap');

html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}

textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a, .link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover, .link:hover {
    border-bottom: 1px dotted #0072bc;
    margin-bottom: 0;
    cursor: pointer;
}
h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2, .subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}
#msg_warning, .warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}
#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}
#msg_info { margin: 0; padding: 5px; margin-bottom: 10px; color: #3a87ad; border: 1px solid #bce8f1;  background-color: #d9edf7; }
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: helvetica, arial, sans-serif;
}
.button:hover {
  background-color: #111;
  color: #fff;
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
}
.green.button:hover {
  background-color: #749a02;
}
.blue.button,
.blue.button:visited {
  background-color: #00AEEF;
}
.blue.button:hover {
  background-color: #0299d2;
}
body {
  background: url('../images/page_bg.png') top left repeat-x #c8c8c8;
}
#container {
  background: #fff;
  width: 840px;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}
#header {
  position: relative;
  height: 71px;
  padding: 0 20px;
}
#logo {
    height: 100%;
}
#header #logo img {
  max-height: 65px;
  max-width: 380px;
  width: auto;
  height: auto;
  vertical-align: middle;
}
.valign-helper {
    height: 100%;
    display: inline-block;
    vertical-align: middle;
}
#header p {
  width: 400px;
  margin: 0;
  padding: 10px 0 0;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
  box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: inline-block;
  width: auto;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #333;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}
#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}
#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
}
#footer a {
  color: #333;
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background: url('../images/poweredby.png') top left no-repeat;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1, #landing_page h2, #landing_page h3 {
    margin-bottom: 10px;
}
/* Landing page FAQ not yet implemented. */
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
    margin-top: 10px;
    width: 49.7%;
    display: inline-block;
    box-sizing: border-box;
    vertical-align: top;
}
.category-name {
    display: inline-block;
    font-weight: 400;
    font-size: 120%;
}
.featured-category i {
    color: rgba(0,174,239, 0.8);
    text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
    display: inline-block;
    vertical-align: middle;
}
.article-headline {
    margin-left: 34px;
}
.rtl .article-headline {
    margin-left: 0;
    margin-right: 34px;
}
.article-teaser {
    font-size: 90%;
    line-height: 1.5em;
    height: 3em;
    overflow: hidden;
}
.article-title {
    font-weight: 500;
}
.faq-content .article-title {
    font-size: 17pt;
    margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required, span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
    table-layout: fixed;
}
#ticketForm > table td {
    width: 160px;
}
#ticketForm > table td + td {
    width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
    display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
    background-position: 5% 50%;
}
#clientLogin .instructions {
    display:table-cell;
    padding-left: 2em;
    padding-right:90px;
}
.rtl #clientLogin .instructions {
    padding-left: 0;
    padding-right:0;
    padding-right: 2em;
    padding-left:90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type=text],
#clientLogin input[type=password] {
    padding: 5px;
    border-radius: 4px;
    margin-bottom: 15px;
}
#clientLogin input[type=submit] {
    padding: 3px 10px;
    border-radius: 4px;
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket, .Icon.apiTicket  {
  background-image: url('../images/icons/ticket_source_other.gif');
}

.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
    font-size: 70%;
}
.active.state {
    font-weight: bold;
}
.search.well {
    padding: 10px;
    background-color: rgba(0,0,0,0.05);
    margin-bottom: 10px;
    margin-top: -15px;
}
.infoTable {
  background: #F4FAFF;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height:18px;
  margin-left:5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}

.external-auth + .external-auth {
    margin-top: 4px;
}

a.external-sign-in {
    text-decoration: none;
}
.external-auth-box {
    vertical-align: middle;
    border-radius: 4px;
    border: 1px solid #777;
}
.external-auth-icon {
    display: inline-block;
    color: #333;
    width: 30px;
    padding: 5px 10px;
    border-right: 1px solid #ddd;
}
.external-auth-name {
    color: #333;
    width: 100px;
    padding: 5px 10px;
    line-height:30px;
    font-size: 11pt;
}
img.sign-in-image {
    border: none;
    max-height: 40px;
    max-width: 200px;
    width: auto;
    height: auto;
}
.login-box {
    width:40%;
    display:table-cell;
    box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
    padding:15px;
}
.rtl .login-box {
    box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {
    text-align: right;
}
.flush-left {
    text-align: left;
}
.sidebar {
    margin-bottom: 20px;
    margin-left: 20px;
    width: 215px;
}
.rtl .sidebar {
    margin-left: 0;
    margin-right: 20px;
}
.sidebar .content {
    padding: 10px; border: 1px solid #C8DDFA; background: #F7FBFE;
}
.sidebar .content:empty {
    display: none;
}

.sidebar section .header {
    font-weight: bold;
    margin-bottom: 0.3em;
}
.sidebar section + section {
    margin-top: 15px;
}
.search-form {
    padding-top: 12px;
}
.searchbar .search,
.search-form .search {
    display: inline-block;
    width: 400px;
    border-radius: 5px;
    border: 1px solid #ccc;
    padding: 5px 10px;
    box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}

.searchbar .search {
    width: 100%;
    box-sizing: border-box;
    margin-bottom: 10px;
}
.bleed {
    margin: 0 !important;
    padding: 0 !important;
}
.row {
}
.span4 {
    display: inline-block;
    width: 29.5%;
    margin: 0 1%;
    vertical-align: top;
}
.span8 {
    display: inline-block;
    width: 66.0%;
    margin: 0 1%;
    vertical-align: top;
}
.truncate {
    display: inline-block;
    width: auto;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
    color: initial !important;
    text-decoration: none;
}
table.custom-data {
    margin-top: 10px;
}
table.custom-data th {
    width: 25%;
}
table.custom-data th {
    background-color: #F4FAFF;
    padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
    border-bottom: 2px solid #ddd;
    border-bottom: 2px solid rgba(0,0,0,0.15);
    font-weight: bold;
    background-color: white;
}
#ticketInfo h1 {
    padding-bottom: 10px;
    margin-bottom: 5px;
    border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
    font-weight: normal;
}
.thread-entry {
    margin-bottom: 15px;
}
.thread-entry.avatar {
    margin-left: 60px;
}
.thread-entry.response.avatar {
    margin-right: 60px;
    margin-left: 0;
}
.thread-entry > .avatar {
    margin-left: -60px;
    display:inline-block;
    width:48px;
    height:auto;
    border-radius: 5px;
}
.thread-entry.response > .avatar {
    margin-left: initial;
    margin-right: -60px;
}
img.avatar {
    border-radius: inherit;
}
.avatar > img.avatar {
    width: 100%;
    height: auto;
}
.thread-entry .header {
    padding: 8px 0.9em;
    border: 1px solid #ccc;
    border-color: rgba(0,0,0,0.2);
    border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}

.thread-entry.avatar .header {
    position: relative;
}

.thread-entry.response .header {
    background:#dddddd;
}
.thread-entry.avatar.response .header:after {
    border-left: 7px solid #dddddd;
    margin-right: 1px;
}

.thread-entry.message .header {
    background:#C3D9FF;
}
.thread-entry.avatar.message .header:before {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 8px solid #CCC;
}
.thread-entry.avatar.message .header:before {
    border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
    top: 7px;
    left: -8px;
    right: initial;
    border-left: none;
    border-right: 7px solid #c3d9ff;
    margin-left: 1px;
}

.thread-entry .header .title {
    max-width: 500px;
    vertical-align: bottom;
    display: inline-block;
    margin-left: 15px;
}

.thread-entry .thread-body {
    border: 1px solid #ddd;
    border-top: none;
    border-bottom:2px solid #aaa;
    border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
    padding: 0px 2px 15px;
    margin-left: 60px;
}
.type-icon {
    border-radius: 8px;
    background-color: #f4f4f4;
    padding: 4px 6px;
    margin-right: 5px;
    text-align: center;
    display: inline-block;
    font-size: 1.1em;
    border: 1px solid #eee;
    vertical-align: top;
}
.type-icon.dark {
    border-color: #666;
    background-color: #949494;
}
.thread-event img.avatar {
    vertical-align: middle;
    border-radius: 3px;
    width: auto;
    max-height: 24px;
    margin: -3px 3px 0;
}
.thread-event .description {
    margin-left: -30px;
    padding-top: 6px;
    padding-left: 30px;
    display: inline-block;
    width: 642px;
    width: calc(100% - 95px);
    line-height: 1.4em;
}
.thread-event .type-icon {
  position:relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}

.freetext-files {
    padding: 10px;
    margin-top: 10px;
    border: 1px dotted #ddd;
    border-radius: 4px;
    background-color: #f5f5f5;
}
.freetext-files .file {
    margin-right: 10px;
    display: inline-block;
    width: 48%;
    padding-top: 0.2em;
}
.freetext-files .title {
    font-weight: bold;
    margin-bottom: 0.3em;
    font-size: 1.1em;
}


/* =====================================================================
   AETHERION SUPPORT THEME — Client Portal Overrides
   Installed by ChatGPT theme package for osTicket v1.18.3
   No font binaries included. Fonts are requested by family name with safe fallbacks.
   ===================================================================== */

:root {
  --aeth-bg: #050505;
  --aeth-bg-2: #0b0906;
  --aeth-panel: rgba(15, 12, 8, 0.86);
  --aeth-panel-strong: rgba(20, 16, 10, 0.94);
  --aeth-glass: rgba(255, 255, 255, 0.045);
  --aeth-glass-2: rgba(255, 255, 255, 0.07);
  --aeth-border: rgba(219, 184, 111, 0.22);
  --aeth-border-strong: rgba(219, 184, 111, 0.46);
  --aeth-gold: #d9b56f;
  --aeth-gold-2: #f1d89a;
  --aeth-gold-3: #9f7b3d;
  --aeth-text: #f8f1e4;
  --aeth-muted: rgba(248, 241, 228, 0.72);
  --aeth-soft: rgba(248, 241, 228, 0.54);
  --aeth-black: #070604;
  --aeth-danger: #f97373;
  --aeth-success: #95d5b2;
  --aeth-warning: #f5c76c;
  --aeth-radius-xl: 30px;
  --aeth-radius-lg: 22px;
  --aeth-radius-md: 14px;
  --aeth-shadow: 0 28px 80px rgba(0, 0, 0, 0.56);
  --aeth-shadow-soft: 0 16px 40px rgba(0, 0, 0, 0.34);
  --aeth-font-body: Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  --aeth-font-display: "Cormorant Garamond", Georgia, "Times New Roman", serif;
}

html {
  background: var(--aeth-bg) !important;
  min-height: 100%;
}

body {
  min-height: 100%;
  margin: 0 !important;
  background:
    radial-gradient(circle at 17% -10%, rgba(217, 181, 111, 0.18) 0, rgba(217, 181, 111, 0.04) 30%, transparent 55%),
    radial-gradient(circle at 88% 8%, rgba(241, 216, 154, 0.14) 0, rgba(241, 216, 154, 0.035) 32%, transparent 56%),
    linear-gradient(135deg, #050505 0%, #0c0905 48%, #080706 100%) !important;
  color: var(--aeth-text) !important;
  font-family: var(--aeth-font-body) !important;
  font-size: 15px !important;
  letter-spacing: -0.015em;
  -webkit-font-smoothing: antialiased;
  text-rendering: geometricPrecision;
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: -1;
  background:
    linear-gradient(rgba(255,255,255,0.018) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255,255,255,0.014) 1px, transparent 1px);
  background-size: 64px 64px;
  mask-image: radial-gradient(circle at center, black 0%, transparent 72%);
}

body, input, select, textarea, button {
  font-family: var(--aeth-font-body) !important;
}

::selection {
  background: rgba(217, 181, 111, 0.38);
  color: var(--aeth-text);
}

a, .link {
  color: var(--aeth-gold-2) !important;
  border-bottom: 1px solid rgba(217, 181, 111, 0.18);
  text-decoration: none !important;
  transition: color .18s ease, border-color .18s ease, opacity .18s ease;
}

a:hover, .link:hover {
  color: #fff7dd !important;
  border-bottom-color: rgba(241, 216, 154, 0.72) !important;
}

h1, h2, h3, h4, .subject {
  color: var(--aeth-text) !important;
  font-family: var(--aeth-font-display) !important;
  font-weight: 600 !important;
  letter-spacing: -0.025em;
}

h1 {
  font-size: clamp(28px, 4vw, 46px) !important;
  line-height: 1.04 !important;
  margin-bottom: 16px !important;
}

h2, .subject {
  font-size: 24px !important;
  line-height: 1.16 !important;
}

h3 {
  font-size: 18px !important;
  line-height: 1.25 !important;
}

small, .faded, .muted, .hint, .faded strong, .faded b {
  color: var(--aeth-muted) !important;
}

#container {
  width: min(1180px, calc(100% - 44px)) !important;
  margin: 22px auto 36px !important;
  background: linear-gradient(180deg, rgba(18, 14, 9, 0.78), rgba(9, 8, 6, 0.92)) !important;
  border: 1px solid var(--aeth-border) !important;
  border-radius: var(--aeth-radius-xl) !important;
  box-shadow: var(--aeth-shadow), inset 0 1px 0 rgba(255,255,255,0.06) !important;
  overflow: hidden;
  backdrop-filter: blur(18px);
}

#header {
  min-height: 92px !important;
  height: auto !important;
  padding: 18px 28px !important;
  display: flex !important;
  align-items: center !important;
  justify-content: space-between !important;
  gap: 20px;
  background:
    linear-gradient(180deg, rgba(255,255,255,0.055), rgba(255,255,255,0.015)),
    rgba(7, 6, 4, 0.72) !important;
  border-bottom: 1px solid var(--aeth-border) !important;
  box-shadow: none !important;
}

#logo,
#header #logo,
#header a#logo {
  display: inline-flex !important;
  align-items: center !important;
  gap: 14px !important;
  width: auto !important;
  height: auto !important;
  max-width: none !important;
  min-height: 52px !important;
  padding: 0 !important;
  border: 0 !important;
}

#logo img,
#header #logo img {
  display: none !important;
}

#logo::before,
#header #logo::before {
  content: "A";
  width: 48px;
  height: 48px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 16px;
  color: #171006;
  font-family: var(--aeth-font-display);
  font-size: 31px;
  font-weight: 700;
  letter-spacing: -0.05em;
  background: linear-gradient(135deg, #fff0be 0%, var(--aeth-gold) 44%, #8f6a2f 100%);
  box-shadow: 0 14px 32px rgba(217, 181, 111, 0.28), inset 0 1px 0 rgba(255,255,255,0.65);
}

#logo::after,
#header #logo::after {
  content: "AETHERION SUPPORT";
  display: inline-block;
  color: var(--aeth-text);
  font-family: var(--aeth-font-body);
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.26em;
  line-height: 1.1;
  text-transform: uppercase;
  text-shadow: 0 0 24px rgba(217,181,111,.18);
}

#header .pull-right,
#header .flush-right {
  float: none !important;
  margin-left: auto !important;
}

#header p {
  width: auto !important;
  max-width: none !important;
  margin: 0 !important;
  padding: 0 !important;
  color: var(--aeth-muted) !important;
  background: transparent !important;
  border: 0 !important;
  font-size: 13px !important;
  text-align: right !important;
}

#header p + p {
  margin-top: 6px !important;
}

#nav {
  height: auto !important;
  min-height: 52px !important;
  margin: 0 !important;
  padding: 10px 22px !important;
  display: flex !important;
  align-items: center !important;
  gap: 8px !important;
  flex-wrap: wrap;
  background: rgba(255,255,255,0.025) !important;
  border-top: 0 !important;
  border-bottom: 1px solid rgba(217,181,111,0.14) !important;
  box-shadow: none !important;
  white-space: normal !important;
}

#nav li {
  display: inline-flex !important;
}

#nav li a,
#nav li a.home,
#nav li a.kb,
#nav li a.new,
#nav li a.status,
#nav li a.tickets {
  height: auto !important;
  min-height: 34px !important;
  line-height: 34px !important;
  padding: 0 16px !important;
  margin: 0 !important;
  border: 1px solid rgba(217,181,111,0.16) !important;
  border-radius: 999px !important;
  background: rgba(255,255,255,0.035) !important;
  color: var(--aeth-muted) !important;
  font-size: 12px !important;
  font-weight: 700 !important;
  letter-spacing: 0.09em;
  text-transform: uppercase;
  box-shadow: none !important;
}

#nav li a.active,
#nav li a:hover {
  background: linear-gradient(135deg, rgba(241,216,154,0.20), rgba(159,123,61,0.10)) !important;
  border-color: rgba(241,216,154,0.42) !important;
  color: var(--aeth-text) !important;
}

#content {
  margin: 0 !important;
  padding: 34px !important;
  min-height: 520px !important;
  color: var(--aeth-text) !important;
}

#landing_page {
  display: grid;
  grid-template-columns: minmax(250px, 330px) 1fr;
  gap: 28px;
  align-items: start;
}

.main-content {
  width: auto !important;
  min-width: 0;
}

.thread-body,
.main-content,
#faq,
#kb,
.featured-category,
.search-form,
.sidebar .content,
#ticketInfo,
#ticketThread,
#clientLogin,
#reply,
#ticketForm,
form[action*="tickets.php"],
form[action*="open.php"],
form[action*="login.php"],
form[action*="account.php"],
form[action*="profile.php"],
table.list,
#ticketTable,
#ticketTable + div,
.ticket_info,
.message,
.response,
.thread-entry,
.thread-body .thread-entry {
  background: linear-gradient(180deg, rgba(255,255,255,0.065), rgba(255,255,255,0.025)) !important;
  border: 1px solid var(--aeth-border) !important;
  border-radius: var(--aeth-radius-lg) !important;
  box-shadow: var(--aeth-shadow-soft), inset 0 1px 0 rgba(255,255,255,0.055) !important;
}

.thread-body,
.main-content,
.search-form,
.sidebar .content,
#clientLogin,
#ticketInfo,
#ticketThread,
#reply,
form[action*="open.php"],
form[action*="login.php"],
form[action*="account.php"],
form[action*="profile.php"] {
  padding: 26px !important;
}

#landing_page .thread-body {
  min-height: 280px;
  position: relative;
  overflow: hidden;
}

#landing_page .thread-body::after {
  content: "";
  position: absolute;
  width: 240px;
  height: 240px;
  right: -90px;
  top: -80px;
  background: radial-gradient(circle, rgba(217,181,111,0.16), transparent 68%);
  pointer-events: none;
}

#landing_page #new_ticket,
#landing_page #check_status {
  width: auto !important;
  margin-top: 0 !important;
  padding: 18px 18px 18px 22px !important;
  background: linear-gradient(180deg, rgba(255,255,255,0.06), rgba(255,255,255,0.02)) !important;
  border: 1px solid rgba(217,181,111,0.18) !important;
  border-radius: var(--aeth-radius-lg) !important;
}

#landing_page #new_ticket::before,
#landing_page #check_status::before {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 34px;
  height: 34px;
  margin-right: 10px;
  border-radius: 12px;
  color: #151006;
  background: linear-gradient(135deg, #fff0be, var(--aeth-gold));
  font-family: var(--aeth-font-body);
  font-weight: 900;
  vertical-align: middle;
}

#landing_page #new_ticket::before { content: "+"; }
#landing_page #check_status::before { content: "✓"; }

#landing_page #new_ticket h3,
#landing_page #check_status h3 {
  display: inline-block;
  margin: 0 0 8px 0 !important;
  vertical-align: middle;
}

.sidebar {
  width: auto !important;
  float: none !important;
  margin: 0 !important;
}

.sidebar section .header,
.sidebar .header {
  color: var(--aeth-gold-2) !important;
  background: rgba(217,181,111,0.08) !important;
  border: 1px solid rgba(217,181,111,0.22) !important;
  border-radius: 14px !important;
  padding: 12px 14px !important;
  font-weight: 800 !important;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.sidebar section + section {
  margin-top: 18px !important;
}

.search-form form {
  display: flex;
  gap: 10px;
  align-items: center;
}

input[type="text"], input[type="password"], input[type="email"], input[type="tel"], input[type="number"], input[type="search"], input[type="url"], select, textarea, .search, .dp, .hasDatepicker {
  width: auto;
  max-width: 100%;
  box-sizing: border-box !important;
  color: var(--aeth-text) !important;
  background: rgba(255,255,255,0.055) !important;
  border: 1px solid rgba(217,181,111,0.22) !important;
  border-radius: 14px !important;
  padding: 12px 14px !important;
  outline: none !important;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.04) !important;
  transition: border-color .18s ease, box-shadow .18s ease, background .18s ease;
}

input[type="text"]:focus, input[type="password"]:focus, input[type="email"]:focus, input[type="tel"]:focus, input[type="number"]:focus, input[type="search"]:focus, input[type="url"]:focus, select:focus, textarea:focus {
  border-color: rgba(241,216,154,0.66) !important;
  background: rgba(255,255,255,0.078) !important;
  box-shadow: 0 0 0 4px rgba(217,181,111,0.10), inset 0 1px 0 rgba(255,255,255,0.06) !important;
}

input::placeholder, textarea::placeholder {
  color: rgba(248,241,228,0.45) !important;
}

select option {
  background: #11100d !important;
  color: #f8f1e4 !important;
}

.button,
button,
input[type="button"], input[type="reset"], input[type="submit"],
a.button,
.green.button,
.blue.button,
.action-button,
#loginButton,
#landing_page a.button {
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  min-height: 42px !important;
  padding: 0 20px !important;
  border: 0 !important;
  border-radius: 999px !important;
  color: #181208 !important;
  background: linear-gradient(135deg, #fff0be 0%, var(--aeth-gold) 46%, #a98240 100%) !important;
  box-shadow: 0 18px 40px rgba(217,181,111,0.22), inset 0 1px 0 rgba(255,255,255,0.58) !important;
  font-family: var(--aeth-font-body) !important;
  font-size: 12px !important;
  font-weight: 900 !important;
  letter-spacing: 0.12em !important;
  text-transform: uppercase !important;
  text-shadow: none !important;
  transition: transform .16s ease, box-shadow .16s ease, filter .16s ease;
}

.button:hover,
button:hover,
input[type="button"]:hover, input[type="reset"]:hover, input[type="submit"]:hover,
a.button:hover,
.green.button:hover,
.blue.button:hover {
  color: #080604 !important;
  filter: brightness(1.05);
  transform: translateY(-1px);
  box-shadow: 0 22px 50px rgba(217,181,111,0.30), inset 0 1px 0 rgba(255,255,255,0.7) !important;
}

.button:active,
button:active,
input[type="button"]:active, input[type="submit"]:active {
  transform: translateY(0);
}

table,
table.list,
#ticketTable {
  width: 100%;
  color: var(--aeth-text) !important;
  border-collapse: separate !important;
  border-spacing: 0 !important;
  overflow: hidden;
}

th, td {
  border-color: rgba(217,181,111,0.12) !important;
}

th, table.list thead th {
  color: var(--aeth-gold-2) !important;
  background: rgba(217,181,111,0.08) !important;
  font-size: 11px !important;
  font-weight: 900 !important;
  letter-spacing: 0.09em;
  text-transform: uppercase;
  padding: 12px 14px !important;
}

td, table.list tbody td {
  color: var(--aeth-muted) !important;
  background: rgba(255,255,255,0.018) !important;
  padding: 12px 14px !important;
}

tr:hover td,
table.list tbody tr:hover td {
  background: rgba(217,181,111,0.055) !important;
}

#msg_notice, .notice_bar, #notice_bar, .success-banner, .notice-banner,
#msg_warning, .warning_bar, #warning_bar, .warning-banner,
#msg_error, .error_bar, #error_bar, .error-banner,
#msg_info, .info-banner, .banner {
  min-height: auto !important;
  height: auto !important;
  line-height: 1.45 !important;
  margin: 0 0 18px 0 !important;
  padding: 14px 18px !important;
  border-radius: 16px !important;
  background-image: none !important;
  color: var(--aeth-text) !important;
  box-shadow: var(--aeth-shadow-soft) !important;
}

#msg_notice, .notice_bar, #notice_bar, .success-banner, .notice-banner {
  border: 1px solid rgba(149,213,178,0.36) !important;
  background: rgba(56, 142, 96, 0.16) !important;
}

#msg_warning, .warning_bar, #warning_bar, .warning-banner {
  border: 1px solid rgba(245,199,108,0.36) !important;
  background: rgba(143, 96, 22, 0.18) !important;
}

#msg_error, .error_bar, #error_bar, .error-banner {
  border: 1px solid rgba(249,115,115,0.36) !important;
  background: rgba(145, 39, 39, 0.18) !important;
}

#footer {
  width: min(1180px, calc(100% - 44px));
  margin: 0 auto 30px;
  color: rgba(248,241,228,0.48) !important;
  font-family: var(--aeth-font-body) !important;
  font-size: 12px !important;
  letter-spacing: 0.02em;
}

#footer a, #footer p {
  color: rgba(248,241,228,0.48) !important;
}

#footer #poweredBy {
  opacity: .24 !important;
  filter: grayscale(1) brightness(1.7) contrast(.7);
}

#overlay {
  background: rgba(0,0,0,0.72) !important;
}

#loading {
  color: var(--aeth-text) !important;
  background: var(--aeth-panel-strong) !important;
  border: 1px solid var(--aeth-border) !important;
  border-radius: var(--aeth-radius-lg) !important;
  box-shadow: var(--aeth-shadow) !important;
}

.redactor-box,
.redactor-editor,
.redactor-toolbar,
.redactor-statusbar {
  background: rgba(255,255,255,0.055) !important;
  color: var(--aeth-text) !important;
  border-color: rgba(217,181,111,0.18) !important;
}

.filedrop .dropzone,
.upload-dropzone {
  color: var(--aeth-muted) !important;
  background: rgba(255,255,255,0.04) !important;
  border: 1px dashed rgba(217,181,111,0.34) !important;
  border-radius: 18px !important;
}

@media (max-width: 860px) {
  #container,
  #footer {
    width: calc(100% - 22px) !important;
    margin-left: 11px !important;
    margin-right: 11px !important;
    border-radius: 22px !important;
  }
  #header {
    padding: 18px !important;
    align-items: flex-start !important;
    flex-direction: column !important;
  }
  #header .pull-right, #header .flush-right {
    margin-left: 0 !important;
    width: 100%;
  }
  #header p {
    text-align: left !important;
  }
  #content {
    padding: 22px !important;
  }
  #landing_page {
    grid-template-columns: 1fr !important;
  }
  .search-form form {
    flex-direction: column;
    align-items: stretch;
  }
  #nav {
    padding: 10px 14px !important;
  }
  #logo::after, #header #logo::after {
    font-size: 11px;
    letter-spacing: 0.18em;
  }
}